Delete account

Request account deletion at any time. Sign in on the web only to start the request — confirming via the email link does not require a session.

Before you go

Review the two-step flow: request deletion, then confirm by email. Nothing is removed until you click the link.

We usually reply within 24 hours.

How it works

1
Request deletion
Choose Delete account in the mobile app, or sign in on the web and request deletion from account settings. This only sends a confirmation email — your account stays active until you confirm.
2
Check your email
We send a link to your registered address. Nothing is removed until you open and confirm via that link.
3
Confirm via the link
Click the link in the email to verify your intent. No sign-in is required for this step. The link expires after 1 hour.
4
Account deleted
Your account is permanently removed only after you confirm by email. If you do not click the link, no data is deleted.

Removed after email confirmation

The following is permanently erased only once you confirm via the link in your email:

Profile information (name, email, profile photo)
All cards, folders, and photos stored in CardStorage
App preferences and settings
Your family group and sharing permissions (if you are the organiser)

What may be retained

Anonymised usage statistics that cannot be linked back to you
Purchase records kept for financial and tax requirements (not tied to your profile after deletion)

Deleting your account does not cancel an active App Store or Google Play subscription. Cancel in your store account settings before deleting to avoid future charges.

Request deletion

To request deletion on the web, sign in so we know which account to remove. You can also start from Account Settings in the mobile app.

Already received the confirmation email? Open the link in that message — no sign-in is needed to complete deletion.